Returns + Exchanges
We do hope you love your Brix and Bailey leather handbag.
If not and you do want to return it to us......no problem.
You can request a full refund for unused products purchased from brixbailey.com within 30 days of receiving your order.
Upon receipt of your return in its original packaging ( we are unable to accept a return that is not returned it their original undamaged packaging ) and condition we will send you an email confirmation and your refund will be processed within 7-14 working days onto the credit card that was used on your original order.
Sale items cannot be
refunded, only full priced non-sale items will be refunded.
If you simply wish to exchange your order then this is not a problem, you need to send back your original order and place a new one.
Send an email at email@example.com
There are certain situations where only partial refunds are granted:
Any item not in its original condition that is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
You are responsible for all import duties and charges, so please double check if you are unsure about anything.