Delivery and Returns
IN A NUTSHELL, WE OFFER EXPRESS WORLDWIDE SHIPPING ALONG WITH EASY, HASSLE FREE RETURNS [ QUITE RIGHT TOO ]
EU & INTERNATIONAL DELIVERY
We endeavour to deliver in 3 - 7 working days, although there may be a slight delay during exceptionally busy periods. Estimated delivery times should be used as a guide only and commence from the day of dispatch.
Once your bag order has been successfully placed, you will receive a confirmation email. Please double check that all details are correct as its super tricky to change a delivery address once your lovely new bag is up an away with one of our lovely carriers. We do our very best to process and ship orders within 2 working days. If you have any questions, you can reach out to our Customer Service and we will be delighted to help.
We ship worldwide via international couriers.
EUROPE: Flat rate 8 Euro
Delivered within 3-5 working days via contact-free courier.
REST OF THE WORLD: Flat rate 24 Euro
Delivered within 3-6 working days via contact-free courier.
Australia, Argentina, Brazil, Canada, China, Cyprus, Hong Kong, Indonesia, India, Japan, Kuwait, Malaysia, Mexico, New Zealand, Philippines, Singapore, South Africa, Taiwan, Thailand, USA
DUTIES AND SALES TAX
RETURNS + REFUNDS
Only when you, the customer is happy, can we be, and we know that sometimes it just doesn't work out. That's not a problem, we know that's just how the cookie crumbles. All we ask if that your refund complies with our Terms and Conditions
Ok, so you have decided that you are not completely overjoyed with your new Brix + Bailey bag or accessory. That's ok. We will refund or exchange (where stock is available) any unused products at any time during the period from our despatch confirmation to the end of 14 days after the day on which you receive the products.
Once the bag arrives back with us, you will be notified, and your return will be processed with due haste! Returning items will be at the cost of the customer. Please be sure to ship the package with a carrier that can provide tracking and insurance...just in case.