Frequently Asked Questions

GOT A QUESTION? NEED HELP?

 

HOW DO I PLACE AN ORDER WITH BRIX + BAILEY? EASY PEESY!

Place the bag or accessory(s) you want to purchase in the cart.

Double check that you have selected the right colour and then proceed to the check-out to complete your purchase.

Fill in all of the requirements on the check-out page.

Select your favoured payment method.

Confirm your purchase by completing the payment in the payment service provider portal, after which you will receive a confirmation e-mail. Simple.

 

DO I NEED A BRIX + BAILEY ACCOUNT TO PLACE AN ORDER?

In the check-out menu you can decide if you would like to create an account. We would add that having an account makes it easier to track your order and to place repeat orders.

 

WHAT PAYMENT METHODS DOES BRIX + BAILEY ACCEPT?

We accept many international cards, including MasterCard, Visa, American Express. We also accept payment via PayPal, Apple Pay and Amazon.
 

DO YOU SHIP TO MY COUNTRY?

We ship to the countries listed on the Delivery Page

 

HOW MUCH DOES THE DELIVERY COST?

Nothing. We offer complimentary shipping worldwide. Enjoy!

 

DO I PAY FOR TAX AND DUTIES OUTSIDE OF THE EU?

Yes, the exact amount depends on country your bag is being shipped to. For more information you can contact your local customs office. Brix + Bailey do not determine the tax & duty charges. 

 

HOW LONG DOES IT TAKE FOR AN ORDER TO BE PROCESSED & DISPATCHED?

All orders placed before 5 pm (CET) will be processed on the same day & dispatched the next working day. Once you’ve placed an order, you will receive a confirmation email that will contain tracking details for your parcel. If you don’t receive a confirmation email within 24hours, please contact customer services via the Contact Page

 

WHO’S DELIVERING MY PARCEL?

We ship all orders with DPD or FedEx. Any questions, please send an email to mail@brixbailey.com

 

HOW DO I RETURN OR EXCHANGE?

Please see our Returns Policy

 

PACKAGING

All of our bags come packaged in a protective Brix + Bailey dust bag.

 

LINK LISTINGS BRIX + BAILEY LOVE

BOF: "Company CEO's , designers, style journalists and anyone with an interest in the fashion world will tell you that it is essential 6am reading " British Vogue 

UK Blog Directory: Fashion and bag blog directory.

Harper and Harley: Fantastic minimal lifestyle style blog from Australian blogger Sara Crampton. Her online shopping store The Undone is well worth a look

Fashion Mingle: Directory for fashion handbag entrepreneurs.

Euro News: Interesting lifestyle and fashion blog.

Wallpaper: We love their monthly magazine on Fashion, architecture and design. 

Inside Stylists: Made by Stylists. For Stylists.

Can't find an answer to your question? No problem, Contact Us and we will do everything we can to help.