Contact us
We're a super frindly team and we genuinely read everything. Whatever you need — help with an order, a press enquiry, a brand application, or just a question that the Help Centre didn't quite answer — drop us a line. We'll get back to you within 2 business days.
Customer Support
For help with orders, returns, delivery or anything else to do with your shopping experience:
mail@brixbailey.com
Response time: within 2 business days... or even quicker if we can stop drinking so much tea!
You can also visit our Help Centre for quick answers to the most common questions.
Returns & Refunds
Full details of our returns process are on our Returns Policy page. To start a return, email us at mail@brixbailey.com with your order number and we'll take it from there.
Sell With Us
If you're an independent brand, bricks and morter boutique, or a fabulous maker who'd like to join the Brix + Bailey marketplace, we'd love to hear from you. Every brand is reviewed personally — we're looking for quality, originality and values that align with ours.
Press & Media
For press enquiries, interview requests, imagery and media partnerships:
mail@brixbailey.com
Subject: Press Enquiry
Or visit our full Press & Media page.
General Enquiries
For anything else — partnerships, collaborations, or questions that don't fit neatly into any of the above:
Find Us
Brix + Bailey operates between New York and London. We're an online marketplace — our brands ship direct from their own studios and workshops worldwide, which means no showroom visits but considerably more interesting products.
Follow us for new arrivals, brand stories and the occasional rather good idea:
Our very own blog: Brix + Bailey Blog
Instagram: @brix_bailey
LinkedIn: Brix + Bailey
Facebook: brixandbailey
Medium: brixandbailey
TikTok [it's new....bear with us as we build it]: brixandbaileymarketplace
Twitter/X [you know the one we mean]: brixandbailey