Privacy Policy
This Privacy Policy explains how Brix + Bailey ("we", "us", "our") collects, uses, stores and protects your personal information when you use our website at brixbailey.com.
Brix + Bailey is operated by Brix + Bailey Ltd, a company registered in England and Wales. We are committed to protecting your privacy and handling your personal data with care, transparency and respect.
This policy was last updated: March 2026.
What information we collect
We collect personal information when you:
- Create an account or place an order
- Sign up to our newsletter
- Contact us by email or via our website
- Browse our website
The information we collect may include:
- Name, email address, delivery and billing address
- Phone number
- Payment information (processed securely via Shopify Payments — we do not store card details)
- Order history and browsing behaviour on our site
- Communications you send to us
How we use your information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your orders and account
- Send marketing emails if you have opted in (you can unsubscribe at any time)
- Improve our website and services
- Comply with our legal obligations
We will never sell your personal data to third parties. We do not share your information with independent brand partners beyond what is necessary to fulfil your order (i.e. your delivery address and order details).
Legal basis for processing
We process your personal data on the following legal bases:
- Contract: to fulfil your order and provide our services
- Legitimate interests: to improve our website and provide customer support
- Consent: for marketing emails (where you have opted in)
- Legal obligation: where required by law
How long we keep your data
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal and accounting purposes. Order data is typically retained for 7 years in line with HMRC requirements. You may request deletion of your account and associated data at any time.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request a portable copy of your data
- Withdraw consent for marketing at any time
To exercise any of these rights, email us at mail@brixbailey.com. We will respond within 30 days.
Third party services
Our website is built on Shopify. By using our site, you are also subject to Shopify's Privacy Policy. We also use third party tools including Google Analytics to understand how people use our site. These tools may use cookies — see our Cookies Policy for full details.
Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. All payment processing is handled by Shopify Payments, which is PCI-DSS compliant.
Changes to this policy
We may update this Privacy Policy from time to time. Where changes are significant, we will notify registered customers by email. The date at the top of this page shows when the policy was last updated.
Contact us
For any questions about this Privacy Policy or how we handle your data, please email mail@brixbailey.com
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).