Piatto

Rather wonderfully, you’re buying directly from our brand partners: a lovely bunch of independent makers who pack and post every order themselves, from their own workshops, with tracking.

Each one sets its own postage, shown before you pay, and looks after any duties in its own way. Order from three brands and three parcels will arrive, which we prefer to think of as a birthday that lasts most of the week.

Within the UK: 2 to 5 business days

From further afield: 7 to 14 days, and frequently rather quicker

Returns go straight back to the brand that sent them, who will be delighted to help. As, frankly, will we.

Fourteen days from delivery to tell us you’ve changed your mind, and fourteen more to get it on its way back. No reason required, and we certainly won’t ask for one.

Do open it and try it on. Handle it as you would in a shop and we won’t quibble. Handle it as you would a rental car and we may deduct something for the difference.

Return postage is yours to pay, because the brand at the other end is a workshop rather than a warehouse. Some brands kindly cover it themselves, and if yours does, you won’t be charged. Whatever you paid us to send it out, we refund either way, and the money goes back the way it came within fourteen days of the parcel reaching the brand, or of you showing us proof of postage, whichever comes first.

A few things are made to stay with you: anything made or personalised to your order, sealed beauty products once the seal is broken, and anything perishable.

If something arrives damaged, faulty or not quite as described, none of the above applies. It costs you nothing, and we’ll sort it.

Simply email mail@brixbailey.com and we’ll guide you through it.