Find Us

Where can I buy Brix + Bailey products?

Brix + Bailey products can be found at brixbailey.com and our sister site sostter.com, and through our carefully chosen network of resellers, both in their brick-and-mortar stores and online.

Having established our brand through business-to-business (B2B) partnerships, we are now thoughtfully and gradually expanding into the business-to-consumer (B2C) market.

You can also find us on a select number of retailers, all carefully chosen to ensure they reflect our brands ethical and sustainable ethos. These include Verishop, The Revivas, Generous Ape and Wolf & Badger.

Each of these websites are B-Corp, or Ethically and Sustainably certified. If you come across a website offering Brix + Bailey products that seems suspicious, trust your instincts—it likely is! Exercise caution if the site offers significant discounts or doesn't align with our brand values, as it's probably selling counterfeit items. To ensure you're purchasing from an authorized Brix + Bailey retailer, don't hesitate to reach out to us for verification. We're here to confirm whether you're dealing with an official reseller.

What are your store opening hours?

Mon - Sat: 9.00 - 18.00
Sun: 12.00 - 17.00


What does ethically made actually mean?

All Brix + Bailey bags and accessories are crafted by our partner manufacturers in Kolkata, India. We meticulously choose these partners to align with our goal of creating a positive impact. Each factory upholds excellent working conditions and complies with the SA8000 certification standards to ensure this commitment.This close relationship grants us direct insight and control over our supply chain. Furthermore, we're dedicated to ensuring working conditions are upheld with regular SMETA audits.

Therefore, every purchase you make with Brix + Bailey helps foster a better world, characterized by fairly-paid employment, secure workspaces, equality of opportunity, and the empowerment of women.

Do you have a vegan leather bag collection?

Yes, Brix + Bailey are committed to continually assessing and enhancing our use of materials, embracing new technologies as they emerge. To cater to our customers who prefer not to buy animal-derived products, we've introduced a selection of bags and accessories crafted from PINATEX™, an innovative vegan leather alternative partially made from leftover pineapple components.

Creating high-quality, durable products is among the most sustainable actions we can take for our planet. We strive to design timeless items that will be valued and used for many years.Discover more about PINATEX™ and our efforts towards sustainable fashion here.

Is your leather sustainable?

Given that a significant environmental impact of leather occurs during its manufacture, the sustainability of leather isn't solely determined by the tanning chemicals used. That's why water usage, wastewater treatment, air emissions, and energy consumption are all carefully managed at our tanneries. We work closely with our partner to ensure they are working towards and achieving adherence to best practices. The leather we use is a by-product of the meat and dairy industries, and we expressly avoid leather from animals bred solely for their hides.

Why do you choose to work with women-led partners in India?

Brix + Bailey was created with a vision to not only make a positive difference but also to champion female leadership in the industries we collaborate with. We were determined to find partners who share our ethos, particularly focusing on empowering women in leadership roles. After extensive searching, we found such partners in Kolkata, India, who align with our values and commitment to positive change. Building and maintaining these relationships has been a journey, requiring time and dedication, but it's one that we believe deeply enriches our brand and the communities we work with.

Leather care & repairs

How should I maintain my Brix + Bailey bag?

We suggest visiting our Care Guide page for maintenance tips. Here, you'll find advice on applying sprays and lotions to ensure your Brix + Bailey bag remains in prime condition for years to come, among other helpful information. A little care can make your bag last a lifetime.

Where can I get my bag repaired?

We are delighted to recommend The Seam, a specialist repair and care company based in London. They currently work closely with Matches, Mr Porter, Cos and Been LondonThe Seam supports a future for fashion where clothes fit well, are cared for, and made to last,” says Layla Sargent, founder of The Seam. 

The Seam are a specialized team responsible for identifying, evaluating, and coordinating with a network of skilled artisans, guaranteeing that each project is managed by reliable hands. Artisans undergo in-person quality assessments, and The Seam regularly organizes gatherings for these creators to exchange ideas and enhance their skills. Leveraging the expertise of this adept community, customers have the opportunity to tailor pants for an ideal fit, rejuvenate cherished knitwear, conduct seamless repairs on silk damaged by moths, or eliminate ink stains from a favorite designer purse. 

  1. Visit theseam.uk and click on ‘Book your service’.
  2. You will be prompted to enter some information about yourself and the item in need of repair or alteration.
  3. The Seam will match you with an expert maker within 24 hours.
  4. For alterations (a London-only service), your maker will schedule a fitting with you.
  5. For repairs, you will be able to generate a postage label and send your item to the maker.
  6. Your maker will keep you updated on the progress of your project, set the price for the work, and return your item within seven working days.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We accept all major debit cards
– We accept Mastercard and Visa Credit Cards.
– We accept Shoppay
– You can pay using PayPal,either with your own established account or with a credit card (no need to register!)

Having issues with your credit card payment? We accept only credit cards that are 3D Secure enabled to prevent fraud. If your card doesn't support this feature, please consider using an alternative payment method like PayPal.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Shipping & Delivery

Domestic standard shipping usually takes up to 2-3 business days. We also offer express shipping.

International shipping could take up to 7 business days.

Need something quickly..just ping us a message and we do all we can to help.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping And Delivery

Yes, we offer free UK shipping for all orders.

Yes, we ship our products all over the globe. Please visit our shipping page

We are committed to using only tracked shipping options. Once your order is on its way, you'll get an email containing a tracking number and a link so you can monitor exactly when your package will arrive.

Warranty & Repair

Like you, we do not want our bags to end up in landfill.

Our goal is to design and craft bags, jewelry and watches that people love so much, they wouldn't dream of throwing them away.

We offer a one year warranty which covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

We do ask that you be kind and fair.

Prolong the life of your Brix + Bailey bag with the Care & Repair Service at wondeful team from The Seam

This service revitalizes your bags, offering everything from mending straps and fixing zippers to leather care, all through a network of skilled professionals in your vicinity.
Simply pick the service you need, arrange a virtual meeting with a craftsperson, or "Maker," and they'll take care of the rest.

The extended warranty is completly free. It's on us.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within 14 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund. Just parcel it up and send it back to the warehouse address on your packing list.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

The cost is covered by the customer.

Free Uk Shipping

On all orders

Worldwide Shipping

You name it, we ship to it!

24/7 support

Contact us if you any help