Privacy Policy

Last updated: [SEPTEMBER 15TH 2025]

Who We Are

Brix + Bailey is a global marketplace connecting conscious consumers with independent brands worldwide. We're a family business operating between London and New York, and we believe in treating our community's personal information with the same respect we'd want for our own.

Contact Information:

• Business Name: Brix + Bailey (operated by Price Heys GmbH)
• Email: mail@brixbailey.com
• Business Registration: CH-100.4.816.454-9

What Information We Collect and Why

We only collect information we actually need to run our marketplace and serve our community well.

Information You Give Us

• Account details (name, email, password) - to create and manage your account
• Shipping and billing addresses - to process and deliver your orders
• Payment information - processed securely by our payment providers, not stored by us
• Communications - when you contact us for support or leave reviews
• Preferences - your interests to help us show you relevant products

Information We Collect Automatically

• Basic website usage - pages visited, time spent, general location (for shipping estimates)
• Device information - browser type, operating system (to make sure our site works properly)
• Cookies - small files that help our website function and remember your preferences

Information from Partners

• Brand partners - order details necessary for fulfillment
• Shipping companies - delivery status and tracking information
• Payment processors - transaction confirmations and security checks

How We Use Your Information

To run our marketplace:

• Process and fulfill your orders
• Provide customer service and support
• Manage your account and preferences
• Send order confirmations and shipping updates

To improve your experience:

• Show you products that might interest you
• Remember your preferences and settings
• Make our website work better
• Prevent fraud and keep accounts secure

To communicate with you:

• Send newsletters and updates (only if you've subscribed)
• Notify you about your orders
• Respond to your questions and feedback
• Share important account or policy changes

How We Share Information

We don't sell your personal information to anyone. We share it only when necessary:

With brand partners - order details they need to fulfill your purchases With service providers - shipping companies, payment processors, customer service tools For legal reasons - if required by law or to protect our community's safety Business transfers - if we're acquired, your information would transfer to the new owner

All our partners agree to protect your information and use it only for the purposes we specify.

International Transfers

Since we operate globally, your information may be processed in different countries. We use appropriate safeguards like Standard Contractual Clauses for international transfers and work only with partners who provide adequate protection for your data.

Your Rights and Choices

Account management:

• Update your information anytime in your account settings
• Delete your account if you no longer want to use our services
• Unsubscribe from marketing emails using the link in any email

Privacy rights (depending on where you live):

• Access - request a copy of your personal information
• Correction - fix any inaccurate information
• Deletion - request removal of your information
• Portability - get your data in a transferable format
• Objection - opt out of certain uses of your information

To exercise these rights, email us at mail@brixbailey.com with "Privacy Request" in the subject line.

How Long We Keep Information

We keep your information only as long as needed:

• Account information - while your account is active, plus 3 years after closure
• Order history - 7 years for accounting and customer service purposes
• Marketing data - until you unsubscribe, then removed within 30 days
• Support communications - 3 years after resolution

Cookies and Tracking

We use cookies to make our website work properly and improve your experience:

Essential cookies - required for basic site functionality Analytics cookies - help us understand how people use our site Marketing cookies - show you relevant products and remember preferences

You can control cookies through your browser settings, though this may limit some site features. EU visitors can manage cookie preferences through our cookie banner.

Security

We protect your information using industry-standard security measures including encryption, secure servers, and access controls. While we can't guarantee perfect security, we're committed to protecting your information and will notify you of any significant data breaches as required by law.

Children's Privacy

Our services aren't intended for children under 16. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it promptly.

Changes to This Policy

We'll update this policy occasionally to reflect changes in our practices or legal requirements. We'll notify you of significant changes by email or website notice at least 30 days in advance.

Specific Regional Information

For EU/UK residents:

• Legal basis: Contract performance, legitimate interests, and consent where required
• Data Protection Officer: mail@brixbailey.com
• Right to lodge complaints with your local data protection authority

For California residents:

• We don't sell personal information in the traditional sense
• We may share information for advertising purposes
• You have rights to know, delete, and correct your information
• Contact us to exercise these rights

For other regions: We comply with applicable local privacy laws and respect your rights as provided by law.

Contact Us

Questions about this privacy policy or how we handle your information?

Email: mail@brixbailey.com (subject: "Privacy Question") Business hours: Monday-Friday, 9:00-17:00 CET

We're here to help and believe in being transparent about how we protect your privacy.

---

This policy reflects our commitment to treating our community's personal information with respect and transparency. We believe privacy protection should align with our values of supporting conscious consumers and independent brands.