Prohibited Items and Restricted Products Policy

Last updated: 01 August 2025

1. INTRODUCTION AND ENFORCEMENT

This policy outlines products and services that are prohibited or restricted on the Brix + Bailey marketplace operated by Price Heys GmbH. This policy protects our business, users, and ensures legal compliance across all jurisdictions where we operate.

STRICT ENFORCEMENT: Violations result in immediate listing removal, account suspension, and potential permanent termination. We have zero tolerance for prohibited items.

ABSOLUTE DISCRETION: We determine prohibited status in our sole discretion. Items not explicitly listed may still be prohibited if we deem them inappropriate for our platform.

2. ILLEGAL PRODUCTS AND SERVICES

2.1 Strictly Prohibited Illegal Items

ZERO TOLERANCE - IMMEDIATE TERMINATION:

  • Illegal drugs, narcotics, and controlled substances
  • Counterfeit products and knock-offs
  • Stolen goods and items of questionable origin
  • Items violating intellectual property rights
  • Weapons, firearms, ammunition, and explosives
  • Human trafficking and exploitation materials
  • Child exploitation materials of any kind
  • Products facilitating illegal activities
  • Fraudulent documents and identification
  • Hacking tools and malicious software

2.2 Regulated Products Requiring Authorization

SPECIAL APPROVAL REQUIRED:

  • Prescription medications and medical devices
  • Products requiring FDA or regulatory approval
  • Items subject to export/import restrictions
  • Age-restricted products (tobacco, alcohol, etc.)
  • Products requiring special licensing
  • Items with shipping restrictions

3. SAFETY AND COMPLIANCE RESTRICTIONS

3.1 Product Safety Violations

IMMEDIATE REMOVAL:

  • Products failing safety standards or recalls
  • Items without required safety certifications
  • Products posing health or safety risks
  • Non-compliant electrical or electronic items
  • Products with hazardous materials
  • Items lacking proper warning labels
  • Products violating consumer protection laws

3.2 Prohibited Categories

3.2.1 Health and Medical

  • Prescription drugs and controlled substances
  • Unapproved medical devices and treatments
  • Products making unsubstantiated health claims
  • Supplements with prohibited ingredients
  • Medical marijuana and CBD products (where illegal)
  • Items requiring medical supervision
  • Products claiming to cure diseases

3.2.2 Adult Content and Services

  • Pornographic or sexually explicit materials
  • Adult services and escort services
  • Sex toys and adult products (platform decision)
  • Dating services and personal ads
  • Products promoting adult content

3.2.3 Financial and Legal Services

  • Financial services requiring licensing
  • Legal services and advice
  • Insurance products and services
  • Investment opportunities and securities
  • Cryptocurrency and digital assets (platform decision)
  • Money transfer services
  • Debt collection services

3.2.4 Dangerous Products

  • Weapons, firearms, and ammunition
  • Explosives and incendiary devices
  • Dangerous chemicals and substances
  • Products designed to harm people or animals
  • Self-defense weapons (tasers, pepper spray, etc.)
  • Surveillance equipment for illegal purposes

4. INTELLECTUAL PROPERTY VIOLATIONS

4.1 Counterfeit Products

IMMEDIATE TERMINATION OFFENSE:

  • Fake designer goods and luxury items
  • Counterfeit electronics and accessories
  • Unauthorized reproductions of branded items
  • Products using trademarks without permission
  • Knock-off products misleading consumers

4.2 Copyright Infringement

PROHIBITED CONTENT:

  • Pirated software, games, and digital content
  • Unauthorized movie, music, and book copies
  • Products using copyrighted designs without permission
  • Bootleg recordings and unauthorized merchandise
  • Academic materials and copyrighted texts

4.3 Brand Protection

RESPECT FOR IP RIGHTS:

  • Products infringing registered trademarks
  • Unauthorized use of brand names and logos
  • Products creating consumer confusion
  • Parallel imports without authorization (where restricted)
  • Products violating brand distribution agreements

5. RESTRICTED BUSINESS MODELS

5.1 Prohibited Services

SERVICE RESTRICTIONS:

  • Multi-level marketing and pyramid schemes
  • Get-rich-quick schemes and business opportunities
  • Services requiring professional licensing
  • Personal services and consultations
  • Event tickets and reservations (platform decision)
  • Travel and accommodation services
  • Educational services and courses (without approval)

5.2 Digital Products and Software

PLATFORM DECISION CATEGORIES:

  • Software and digital downloads
  • Subscription services and memberships
  • Digital content and media files
  • Online courses and educational materials
  • Software licenses and keys
  • Virtual goods and in-game items

6. GEOGRAPHIC AND REGULATORY RESTRICTIONS

6.1 Export Control Violations

STRICTLY PROHIBITED:

  • Items subject to ITAR (International Traffic in Arms Regulations)
  • Products on Commerce Control Lists
  • Dual-use technologies with export restrictions
  • Items prohibited for specific countries
  • Products violating international sanctions

6.2 Jurisdiction-Specific Restrictions

6.2.1 United States Restrictions

  • Products violating FDA regulations
  • Items banned by Consumer Product Safety Commission
  • Products subject to FTC restrictions
  • State-specific prohibited items
  • Items violating import/export regulations

6.2.2 European Union Restrictions

  • Products not meeting CE marking requirements
  • Items violating REACH regulations
  • Products banned under EU consumer protection laws
  • Items not meeting RoHS compliance
  • Products violating General Product Safety Directive

6.2.3 UK-Specific Restrictions

  • Products not meeting UKCA marking requirements
  • Items violating UK product safety regulations
  • Products banned under UK consumer protection laws
  • Brexit-related import/export restrictions

6.2.4 Other International Restrictions

  • Products violating local import regulations
  • Items banned in specific countries
  • Products requiring special permits or licenses
  • Cultural or religious sensitivity issues

7. PLATFORM PROTECTION POLICIES

7.1 Competitive Products

PLATFORM BUSINESS PROTECTION:

  • Services competing directly with our platform
  • Products undermining our business model
  • Services redirecting customers off-platform
  • Products promoting competing marketplaces
  • Items that could harm our reputation

7.2 Quality and Standards

MINIMUM QUALITY REQUIREMENTS:

  • Products not meeting our quality standards
  • Items with consistently poor customer reviews
  • Products with high return/refund rates
  • Items generating excessive customer complaints
  • Products damaging platform reputation

7.3 Seller Conduct Issues

BEHAVIOR-BASED RESTRICTIONS:

  • Products from sellers with poor performance
  • Items from accounts with compliance violations
  • Products associated with fraudulent activity
  • Items from sellers violating terms of service
  • Products linked to customer service failures

8. ENFORCEMENT AND PENALTIES

8.1 Detection and Monitoring

COMPREHENSIVE MONITORING:

  • Automated scanning of listings and content
  • Manual review by our content moderation team
  • User reporting and complaint analysis
  • Third-party monitoring services
  • Regular compliance audits and assessments

8.2 Enforcement Actions

PROGRESSIVE ENFORCEMENT:

  1. Warning: First-time minor violations
  2. Listing Removal: Prohibited items removed immediately
  3. Account Restriction: Limited selling privileges
  4. Account Suspension: Temporary access removal
  5. Permanent Termination: Complete marketplace ban

8.3 Appeal Process

LIMITED APPEAL RIGHTS:

  • Appeals must be submitted within 7 days
  • Written explanation and evidence required
  • Our decision on appeals is final
  • Repeat violations are not eligible for appeals
  • Malicious or frivolous appeals may result in additional penalties

9. SELLER RESPONSIBILITIES

9.1 Compliance Obligation

SELLER DUTIES:

  • Research and understand all applicable restrictions
  • Ensure full compliance with prohibited items policy
  • Monitor changes to restricted items lists
  • Remove prohibited items immediately upon notice
  • Report potential violations by other sellers

9.2 Due Diligence Requirements

ONGOING OBLIGATIONS:

  • Verify legality of all products in relevant jurisdictions
  • Maintain proper licensing and certifications
  • Keep current on regulatory changes
  • Implement internal compliance procedures
  • Document compliance efforts and approvals

9.3 Liability for Violations

SELLER LIABILITY:

  • Full responsibility for listing prohibited items
  • Liability for any damages resulting from violations
  • Indemnification for legal and regulatory issues
  • Potential criminal and civil liability
  • Loss of marketplace privileges and investments

10. PLATFORM DISCRETION AND UPDATES

10.1 Absolute Discretion

OUR RIGHTS:

  • Add new prohibited categories without notice
  • Remove items based on business decisions
  • Interpret policy provisions in our favor
  • Make exceptions for approved sellers (rare)
  • Modify enforcement based on business needs

10.2 Policy Updates

REGULAR UPDATES:

  • Policy updates to reflect legal changes
  • New restrictions based on platform experience
  • Updates for new product categories
  • Changes based on regulatory guidance
  • Modifications for business protection

10.3 Emergency Restrictions

IMMEDIATE ACTION AUTHORITY:

  • Emergency removal of entire product categories
  • Immediate suspension of seller accounts
  • Rapid response to legal or regulatory issues
  • Crisis management and reputation protection
  • Swift action for user safety concerns

11. REPORTING VIOLATIONS

11.1 How to Report

REPORTING METHODS:

  • Email: mail@brixbailey.com (Subject: "Prohibited Item Report")
  • Include: Product listing URL, description of violation, evidence
  • Response time: 24-48 hours for review
  • Anonymous reporting accepted
  • Regular monitoring and proactive enforcement

11.2 Good Faith Reporting

PROTECTION FOR REPORTERS:

  • No retaliation against good faith reporters
  • Protection of reporter identity where possible
  • Encouragement of community policing
  • Recognition for valuable reports

11.3 False Reporting

PENALTIES FOR ABUSE:

  • Penalties for knowingly false reports
  • Account restrictions for malicious reporting
  • Legal action for defamatory reports

12. INTERNATIONAL COMPLIANCE

12.1 Multi-Jurisdictional Approach

GLOBAL COMPLIANCE STRATEGY:

  • Compliance with laws in all operating jurisdictions
  • Conservative approach to regulatory interpretation
  • Regular consultation with international legal experts
  • Proactive policy development for new markets

12.2 Customs and Import/Export

INTERNATIONAL SHIPPING COMPLIANCE:

  • Products must comply with destination country laws
  • Sellers responsible for customs and duty compliance
  • Restricted items for international shipping
  • Documentation requirements for cross-border sales

13. CONSEQUENCES AND ENFORCEMENT

13.1 Business Impact

VIOLATION CONSEQUENCES:

  • Immediate loss of revenue and sales
  • Damage to seller reputation and ratings
  • Potential legal liability and costs
  • Loss of marketplace privileges
  • Impact on future business opportunities

13.2 Legal Consequences

POTENTIAL LEGAL ISSUES:

  • Criminal liability for illegal products
  • Civil liability for damages and harm
  • Regulatory fines and penalties
  • Legal costs and attorney fees
  • Potential imprisonment for serious violations

14. CONTACT AND SUPPORT

Policy Questions: mail@brixbailey.com (Subject: "Prohibited Items Policy") Violation Reports: mail@brixbailey.com (Subject: "Policy Violation Report") Compliance Support: mail@brixbailey.com (Subject: "Compliance Question")

Business Hours: Monday-Friday, 9:00-17:00 CET Emergency Reports: Available 24/7 for serious violations

IMPORTANT NOTICE: This policy is comprehensive but not exhaustive. We reserve the right to prohibit any product or service that we determine is inappropriate for our platform, regardless of whether it is specifically listed here.

Business Protection: This policy prioritizes platform safety, legal compliance, and business protection. When in doubt, products will be prohibited to protect our interests and maintain a safe marketplace environment.

Zero Tolerance: We have zero tolerance for violations of this policy. Sellers are expected to understand and comply fully with all restrictions.

Price Heys GmbH maintains the right to interpret this policy broadly to protect our business interests and ensure platform safety. Compliance is mandatory and non-negotiable.